The conditions under which we provide services

Last updated: October 2026. These terms govern the provision of software engineering, consultancy, and digital services by Tecnofyn Ltd.

Acceptance of terms

By accessing the tecnofyn.co.uk website or contracting any software development, business automation, or consultancy service from Tecnofyn Ltd, you agree to these Terms of Service. If you disagree with any part of these terms, you must not use our website or services. Tecnofyn Ltd is registered in England and Wales (company number 17523424), registered address 57 Adelphi Crescent, Hayes, UB4 8LZ.

Scope of services & engagements

Tecnofyn provides custom software engineering, business automation, AI assistant integrations, web applications, and ongoing IT support. Specific project deliverables, payment milestones, timelines, and technical requirements are defined in individual Statements of Work (SOW) or written agreements executed between Tecnofyn Ltd and the Client. SOW terms supersede these general terms in the event of any conflict.

Custom software development & acceptance

Custom software is built according to agreed SOW specifications. Upon delivery, the Client has a 14-calendar-day User Acceptance Testing (UAT) period to verify functionality. Unless written notice of material non-conformity is provided within 14 days, the deliverables shall be deemed accepted.

Software maintenance & SLAs

Ongoing maintenance, monitoring, and bug fixes are provided under a separate Retainer or Service Level Agreement (SLA). Response targets are prioritized by severity: Critical (System down, core function halted — response within 2 business hours); Major (Core feature impaired — response within 4 business hours); Minor (Cosmetic bug — response within 1 business day). SLAs exclude issues caused by third-party API changes, client infrastructure failures, or unauthorized modifications by third parties.

Intellectual property rights

Upon receipt of full payment for a project, Tecnofyn assigns to the Client all bespoke intellectual property developed specifically for that Client. Tecnofyn retains full ownership of all pre-existing tools, framework components, libraries, and Background IP incorporated into the project, granting the Client a perpetual, non-exclusive, royalty-free license to use such Background IP as part of the operating deliverables.

Payment terms & package checkout

For product packages, fees and subscriptions are processed securely via Stripe. For custom consultancy or engineering, payments follow agreed project milestones. Refunds are covered under ‘Refunds & cancellations’ below. Late payments may result in the suspension of active development, SLA support, or deliverable deployment.

Refunds & cancellations

14-Day Money-Back Guarantee: if you’re not happy within 14 days of your first payment, email [email protected] and we’ll refund your setup fee in full, no questions asked. After 14 days, setup fees are non-refundable. Monthly plans have no minimum term and can be cancelled anytime by email; cancellation applies from the end of the current billing month, with no refunds for partial months. Refunds are paid to your original payment method within 10 business days. Your statutory rights are not affected.

Limitations of liability & caps

To the maximum extent permitted by UK law, Tecnofyn's total aggregate liability arising out of or in connection with any service, contract, or tort shall be strictly limited to the total fees actually paid by the Client to Tecnofyn under the specific Statement of Work giving rise to the claim during the 12 months preceding the event, or £10,000, whichever is lower. Tecnofyn shall not be liable for any loss of profit, indirect, consequential, or data-loss claims.

Third-party integrations & force majeure

Features reliant on third-party platforms (e.g., Stripe, OpenAI, cloud hosting, external APIs) are subject to those providers' uptime and policy changes. Tecnofyn is not liable for service interruptions caused by third-party outages or events beyond our reasonable control.

Governing law & jurisdiction

These terms, their subject matter, and formation are governed by and construed in accordance with the laws of England and Wales. Both parties submit to the exclusive jurisdiction of the courts of England and Wales.

Changes to these terms

We reserve the right to revise these terms at any time. Continued use of our website or services after changes are posted constitutes acceptance of the modified terms.

Questions about these terms?

Email us at [email protected] or use our contact form.